Goods came in damaged condition

You shall provide the order number, pictures, video or other proof within 3 working days (from the date when you receive the product) and mshop18.com will deal with this after receiving sufficient evidence. All returns, exchanges or refunds shall be based on the confirmation and approval of mshop18.com.

If We Deliver:

  1. Defective Product (Software/Functional Issue)
  2. Wrong Product (Colour & Model)
  3. Dead Product (Product Not Working)
  4. Damaged Product (Physically Damaged)

Wrong and Damaged delivered product must be reported within 24 hours from the delivery date accompanied with images of the product & product box (through email).

We process a refund if we are not able to arrange a replacement.

Connecting with Mshop18.com 

You can contact us:
by telephone on 8929-55-2345 between 10:30 am to 05:30 pm (Mon-Sat)  or
by email at care@mshop18.com

Note: When contacting us you must quote your Web Order Number or registered mobile no that you received when placing the original order.